Fresh Produce Returns & Refunds Policy

QUALITY AND PRODUCE

At South Bunbury Marketplace, we pride ourselves in supplying only the freshest and highest, premium quality produce for you. It is important to remember that fruit and vegetables are a natural and perishable product that will react to their immediate indoor environment and external weather conditions. Unfortunately, once our produce leaves our store, a number of changes in condition may result in their longevity being reduced.

Air conditioning, extreme heat or changes in temperature may also have an adverse effect on the produce.

RETURNS POLICY

On average, fresh produce should last between 3 to 5 days, depending on seasonality.

Should your fruit or vegetables perish within 48 hours of purchase date and we are satisfied that correct storage has been followed, South Bunbury Marketplace will be happy to consider an exchange or replacement where applicable.

South Bunbury Marketplace reserves the right to request photos of the receipt with weight and timestamp of the original fruit/vegetables purchased from us. We must verify that it is our product supplied to you.

South Bunbury Marketplace requires that any dissatisfaction with the freshness of the fruit/vegetables be communicated to us within 48 hours of purchase.

To assist us in quality control, it is our policy for you to return the original produce in the disputed condition at your own expense. Regretfully, we will not arrange an exchange of produce for you if the original produce has been disposed, or appropriate clear photos of the produce disputed are unavailable.

WHEN WILL YOU NOT BE GIVEN A REFUND OR REPLACEMENT

If you change your mind on the produce you have purchased you will not be given a refund/replacement.
If you make an error regarding your selection of produce, you will not be given a refund/replacement.
Absolutely NO refunds or replacements on marked down produce.
Expectation of taste/flavour of produce. Every fruit & vegetable has its own characteristic based on the growing condition, soil, climate, variety/cultivar traits. No produce will be 100% perfect or consistent in taste - even when we do our best in picking premium quality.
We do not make guarantees on any taste (e.g. sweetness, bitterness), size of seed, or fruit flesh % yield of any of the produce you purchase. Fruit is a natural product - not made in a factory. Expect imperfections.
When you have consumed produce in its entirety or more than 20% of its purchased weight.
Without photographic evidence of your complaint.
Appearance. We pick fruit/veg for its general quality and grower's reputation. Ugly, imperfect produce can still be great quality - and helps us reduce wastage on the planet.
South Bunbury Marketplace reserves the right to its final decision on all returns and refunds.